If you’re hoping to become Cabin Crew, then you will probably want to know what Cabin Crew do at work every day. My previous post ‘What is the meaning of Cabin Crew? A Cabin Crew definition‘ explains what being a member of Cabin Crew means. In this post, I will give you a Cabin Crew job description explaining what Cabin Crew do!
Attending a pre-flight briefing
Before Cabin Crew can work a flight, they must attend a pre-flight briefing. This takes place at the start of the working day, before the flight. The pre-flight briefing ensures that all crew members are prepared for the flight. Cabin Crew will have their documents checked and will be told any important information that they need to know for the flight. The manager will also question each member of Cabin Crew to check that their knowledge is up to standard. Check out the post ‘What is a pre-flight briefing?‘ for more information on what a pre-flight
Ensuring the safety of all passengers
Delivering excellent customer service
Customer service plays a massive role in the
Solving problems onboard the aircraft
Undertaking a safety demonstration
Before a flight Cabin Crew must perform a safety demonstration. This is designed to inform all passengers on what to do in the case of an emergency. Cabin Crew will need to stand in the aisle so that all passengers are able to watch. They then need to inform the passengers on safety procedures such as, the nearest fire exits, brace positions and how to inflate a life jacket.
Serving food and beverages
During a flight, Cabin Crew are required to serve passengers food and drink. This includes in-flight meals if the airline
Selling duty free products
Along with food and beverages, Cabin Crew may also be required to sell
Looking after special passengers such as unaccompanied minors or disabled passengers
During a flight, certain passengers may need more care or attention than others. It is the responsibility of Cabin Crew to be aware of these passengers and to ensure they receive all of the attention they require. For example, if an unaccompanied minor was on board Cabin Crew would need to ensure they were looked after appropriately. Take a look at my post ‘Passenger Codes: The Basics‘ for more examples of passengers who may require looking after.
Completing relevant paperwork
Serving food and drinks to the pilots
Cabin Crew not only have to serve food and drink to passengers, but they also have to serve the pilots! During short-haul flights, the pilots should receive one meal, and during long-haul
Liaising with the ground staff
Preparing the aircraft for take off and landing
It is essential that Cabin Crew properly prepare the aircraft for
Doing passenger announcements
Cabin Crew will need to make several passenger announcements during a flight. For example, they need to announce when the flight is about to take off and land to make sure passengers are prepared and carry out the required safety procedures. Cabin Crew will also need to update passengers on the flight, especially if anything is happening. E.g. they will need to make passengers aware that the plane is going through turbulence.
Stock checks and counting money
Finally, Cabin Crew also have to carry out stock checks and money counting. If Cabin Crew are selling goods on the flight, then they will need to check the stock and money to make sure they’ve taken in the correct money. They can also see how much money they’ve made from selling the goods – which will contribute to the commission they earn!
As this post reveals, Cabin Crew do a lot at work and have many responsibilities during their working day! Is the Cabin Crew job description what you thought it would be? Did anything surprise you? I’d love to hear from you, leave your comments down below!