British Airways have a new Cabin Crew programme and an extensive list of requirements that they look for in potential candidates. As discussed in my post ‘Becoming British Airways Cabin Crew‘, they are looking for candidates who meet all of these criteria!
Like every airline, you will have main responsibilities when working for British Airways. British Airways will be looking for candidates that have the skill and ability to complete the following roles effectively. It is a requirement that you will be able to do the following:
- Complete operational safety, security and health and safety responsibilities to the highest standards. It’s also important that you adhere to EASA, British Airways
- Effectively use your Safety and Equipment Procedures training as all times to ensure you comply with safety procedures.
- Behave in accordance with British Airways service standards and
behaviours, delivering world-class service to passengers.
- Comply with all corporate policies and procedures in line with the relevant legislation.
- You adhere to British Airways uniform standards, representing the airline and acting as a role model to other colleagues.
- Complete all objectives set by the airline and progress through your career through a personal development plan and 360 feedback.
When you apply for a job at British Airways, there are some requirements that are essential. These are the things that the airline will be looking for during the application process.
- You understand and appreciate British Airways ideals – including why the safety and security of passengers
- You always uphold personal and professional standards.
- You work to the best of your ability on every flight and try to deliver excellent service
- You value customer service and enjoy interacting with customers.
- You are resilient and can deal with any challenging or difficult circumstances with confidence.
- You treat every passenger as an individual – despite their background or culture.
- You are able to work well in a team by building professional relationships with your colleagues.
- You have excellent communication skills, including the ability to deliver difficult messages effectively.
- If faced with a problem you are flexible with the rules you need to follow and take personal responsibility for seeking a solution.
- You can process new information quickly and use it correctly.
- You display a positive ‘can do’ attitude.
- You are punctual and appreciate having to work in a timely manner.
- You take pride in being part of British
Airways,and demonstrate this pride and knowledge of the business strategy.
Along with the qualities you possess, British Airways also have a set list of essential criteria which you will need to match with in order to progress through the application process.
- You must be at least 18 years old at the time of your application.
- Have at least 3 GCSEs at Grade C or above. (or the equivalent)
- Fluent in spoken and written English.
- Previous customer service experience is desirable, but not essential.
- You need to have a valid passport that allows unrestricted global travel. You must also have the unrestricted right to live and work in the UK.
- You will also need to be capable of acquiring a US Visa.
- You will need to undergo a Criminal Record Check for all countries of residence for six months or more in the last 5 years.
- You must be able to provide references for the last 5 years.
- Have the ability to obtain and retain an airside pass.
- You will need to be willing to work shifts that cover 24 hours a day, 7 days a week and 365 days a year. You will also need to be willing to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base.
- You must wear your uniform to the British Airways Standard, with no visible tattoos or body piercings.
There are also a number of physical requirements that British Airways look at during applications. These are the following:
- You need to be medically and physically fit. If you’re successful you will need to attend a British Airways Health Service Medical Assessment.
- You need to be between 1.57m (5’2″) and 1.85m (6’1″) and be able to reach at least 2.01m. Your weight must be in proportion to your height.
- You need to be able to lift a weight of 9kg from a height of 195cm – the same as lifting a medical kit from an overhead locker.
- You will also need to stand in an area of 51 cm x 51 cm and not restrict the area around you. (This will allow a fast evacuation)
- You must be able to swim 50m followed by treading water for 3 minutes. You will also need to be able to fit a lifejacket whilst treading water and be able to pull yourself into a life raft.
- You must be able to pull a loaded trolley weighing up to 86kg on an incline of up to 3 degrees.
- You need to be able to fit into an aircraft jump seat harness without a seatbelt extension.
- You must be confident working with heights.
- You will need to deal with emergencies effectively and calmly and carry out safety procedures in a confident manner.
As you can see, there are a lot of things that British Airways look for in their Cabin Crew! It is therefore important that you can demonstrate
Have you ever worked for British Airways? I’d love to hear from you! Leave your comments in the box below.