Cabin Crew have a number of different duties, that involve more than just what they do during a flight. One of these is reflecting on the flight and recieving any relevant feed back – this happens during a post-flight briefing.
As discussed in my previous posts What is a pre-flight briefing? and What happens if I fail a pre-flight briefing? Cabin Crew are required to attend a meeting before the scheduled time of departure. This meeting ensures that crew members knowledge is up to scratch and that they are fit to fly.
Cabin Crew are also required to attend a post-flight briefing after the flight. Post flight briefings tend to be less formal and shorter in duration than a pre-flight briefing.
What does a post-flight briefing involve?
A post-flight briefing is an important part of the job for Cabin Crew. It typically involves the following:
After a flight all crew members meet for the post-flight briefing. This gives them the opportunity to discuss all onboard situations and issues. It’s important that any issues are discussed by crew to ensure that they have been resolved and to help prevent them re-occuring in the future.
During the post-flight breifing Cabin Crew will also recieve feedback on their performance. This can then be used by the Cabin Crew to improve their performance and help them progress.
Another important part of a post-flight briefing is Cabin Crew counting the money they have taken in. This is then used to assess how much money has been made on the flight, which Cabin Crew can use to work out how much commission they have made. This commission will contribute to the Cabin Crew’s final salary.
It’s also important to finalise all of the documents that are needed from the flight. For example, the flight report and summary of sales.
Night stop information
If applicable, Cabin Crew will be informed on any night stop information.
Benefits of carrying out a post-flight briefing
A post-flight briefing is benefical for both the airline and Cabin Crew. They allow any issues from the flight to be resolved and for the crew to recieve feedback on their own performance. Therefore, it is possible for both the airline and crew to act on this feedback and make any adjustments to ensure that the airline provides the best service possible to its passengers.
What’s your favourite part of a post-flight briefing? I’d love to hear your stories in the comments!
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