Being Cabin Crew is a once in a life time, amazing experience. Many girls and boys are dreaming about traveling the world and living the fantastic lifestyle. Getting hired by an international airline is not so easy and once it happens you still need to complete the cabin crew training.
Today I bring to you a guest post by an Emirates Cabin Crew member who has been working for Emirates for several years. She has been very kind to share her experiences with us by telling you what an Emirates assessment day is like.
The Emirates open day/assessment day
Most candidates are not successful the first time they apply to be cabin crew and many of us (myself as well) have to try more than once to achieve our goal.
You have to own certain competences (refer to the job advertisement of the airline) and you need to make sure that you are able to demonstrate these competencies in an assessment day capacity!
It is important that you prepare yourself the best way possible way. There are some great resources that you can find on the Internet and I am a big fan of the forum cabincrew.com. For me, this was not enough as I was unsuccessful first time around and wasn’t able to apply again for another year. If I had my time again, I would take Hayley’s Assessment Day Mastery course to make sure that I was fully prepared. I’ve taken a look at the course and I think it is spot on, covering everything you need to know, and it’s not too expensive either, which is obviously a good thing!
You are going to need a very good, clear CV which should not be longer than 1-2 pages, if you’re not sure where to start for your CV, Hayley has some great tips here. Only include relevant information, preferably your customer service experience. You can enhance your chances of being successful if you do some volunteering activities. Work together with people, show your empathy. This is one of the most important skills of a good cabin crew member.
You also need photos in business attire, I would highly recommend you to have them done with professional help. Don’t forget, you want to increase your chances, so you have to show something special to the recruiter.
Your smile is one of the most important things! When you hand over your CV to the recruiter, don’t forget to smile, be genuine and natural. Talk clearly, but not too loudly, be polite and don’t reject eye contact. Keep your smile and be friendly with an open attitude during the whole day.
Something I realised during my assessment days; the cooler you are, the less you stress and this will give you a calmer attitude, it will let you enjoy the whole day and the recruitment team will definitely see it!
The exact tasks of the assessment day do change from time to time, but there are some generic resources that can be really helpful, some of which are free on this website.
As a general rule of thumb, there will usually be some kind of teamwork assessment, a customer service role-play assessment, some basic tests and paperwork and an interview.
What’s really important is how you present yourself. Make sure that you look the part and that you come loaded with lots of examples of your own experiences. Don’t forget that you work in a team, say things like “our idea” and not “my idea” for example. When you are talking try to look at everyone and avoid staring at the recruiter and looking for her reaction. You can use open body language and gestures, but only if it is natural for you. Don’t act! They will know it.
If you pass the assessment day you get an invitation for the final interview. That’s the point when quality photos are really important. You will get bunch of questions, some of them might be unexpected, but don’t panic. Answer sincerely, think before you start talking and you will be fine. For an idea of what types of questions you might be asked you can download this free interview question guide.
The training college
Once you complete everything you get a date of joining (DOJ) and you will find yourself in Dubai very soon! Most newbies come on a Friday, and we all have Saturday as a day off. The party starts on Sunday, which is the first working day of the week. The first week is the so called “Induction week” when you first meet the fellow 120 people who joined on the same week as you from different corners of the world. You will listen to never ending sessions about all the rules and duties but at least you are going to have long breaks.
There are lots of interactive activities which help you to get to know each other better.
You will spend half a day in the Emirates health clinic, but there is nothing to worry about. They are going to measure your height, weight, there is a blood test which is not painful at all, and they are going to check your eyesight as well. The riskiest part can be the urine test, which is a drug test basically. Certain medications (actually agents) are prohibited in the UAE and referred as drugs. If they find it in your urine, then your journey has come to an end before it actually started.
But don’t worry, you are going to get the list of all this prohibited ingredients, so just make sure you don’t take any of it few weeks before your joining. These medical examinations are essentials for your resident visa.
During the induction week you will learn more about the culture and the customs which is very interesting. You will get the access to the crew portal which is a kind of “bible” of the company and also you are going to get your national and staff ID done.
The first 2,5 weeks of the actual training is the SEP (Safety and Emergency Procedures) which is the toughest but also the most interesting and fun part of the training. You will have lots of practical assessment in life-like, state of art simulators. Turbulence, decompression, fire, emergency landing, ditching, just to mention few cases.
We celebrated the end of SEP training with a “pizza lunch” which is a tradition here.
The next part is the GMT (Group Medical Training) which takes only a week. it’s not as much fun as SEP, but it gives you very useful and essential knowledge. Not as hard as the first 2,5 weeks either but you need to take it seriously. There is a lot could happen on board and you need to know what to do. The most difficult part for me was the CPR because it is very demanding for the body, I got very exhausted after 30 seconds.
There is a special name, which is the Nujoum day. It means “star” in Arabic and it is a very different day than the others, kind of mysterious. The aim is that you have to prove and show that “you are a star of Emirates”, but I cannot tell you more – the rest is a surprise!
Are you hoping to become Cabin Crew? Check out my selection of prospective Cabin Crew resources including my FREE interview guide!
The image and uniform day is when you wear the uniform for the first time. You will get lots of ideas and tips on how to conduct good hair and nail care, how to keep yourself healthy and happy.
You are all ambassadors of Emirates, this is what you have to represent when wearing the beautiful and unique uniform.
The safety and security training takes only two days. I found it very interesting and fun – just like SEP. We learnt how to conduct safety and security searches before passengers board the aircraft, how to deal with hijackers, bomb threats and unruly customers who endanger the safety of the crew, the other passengers or the aircraft itself. We even had a practical session where we learnt how to restrain others. We had to do it in our brand new uniform, which made it much funnier!
The last two weeks was the service training. We had daily written feedback, and we also had 3-4 computer based assessments and many practical ones. We had 4-5 of these in a simulator and we served real, heated airplane food for each other. We also had to take care of the “special customers” on board.
Who are the special ones? Mothers with infants, visually impaired people, deportees, high valued customers, etc. They taught us how to approach and treat these kind of people, how to solve different kind of problems and how to talk generally with others in the polite, “Emirates” way.
After we completed all parts of the training we got our wings during a ceremony. The company even organised an “after party” for us and we all had 2-3 days off before our very first flights.
I hope you all enjoyed my article, you can find a lot more information and stories about everything on my own blog: www.dailycupofdubai.wordpress.com
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