As discussed in my previous post ‘What is the success rate to become Cabin Crew?‘, only 3-5% of applicants are successful! While it is hard to get a place at an assessment day, it is even harder to pass one! This post will detail the top reasons most people fail their Cabin Crew assessment day.
The main reason people fail their Cabin Crew assessment day is down to a general lack of preparation. The post ‘How can I be successful at my Cabin Crew Assessment day?‘ shows how jam-packed an assessment day can be. You will likely be involved in a number of group activities and interviews. If you haven’t done the necessary preparation, you will likely not be selected. But what is it that you need to prepare for? Here’s a list of the main things.
Insufficient knowledge of the airline
One of the reasons people fail their assessment day is a basic lack of knowledge of the airline they are applying for! During your interview, you will likely be asked questions about the airline and why you want to work for it. If you can’t prove you have sufficient knowledge of the airline you are hoping to work for, you will look lazy and
Not knowing what the job entails
During your assessment
Not having the confidence to demonstrate their skills
A lot of people fail their Cabin Crew assessment day because they do not have the confidence to demonstrate their skills and qualities. Great, you have a bubbly personality and great customer service but it will not get you anywhere if you can’t prove it! During your assessment day, you need to be confident and be able to show you have all of the skills and qualities that the airline
Their personal presentation and grooming is not up to the required standard
Your appearance plays a large role in your first impression
They do not demonstrate strong teamworking skills
One of the main things that airlines look for during their assessment day is candidates who can work effectively in a team. If you can’t demonstrate this at your assessment day, there is a very strong chance that you will fail.
Your assessment day will involve a number of group tasks and activities, designed to see which candidates work well in a team. Cabin Crew need to work together as a team during every flight, so it is very important that you can demonstrate you have strong team working skills.
No knowledge of sales techniques
Another thing that airlines look for are candidates with a good sales technique. During flights, Cabin Crew are required to sell different goods to passengers. Airlines are looking to boost the number of sales on board flights, and therefore look for candidates with a strong sales technique.
During your assessment
Not being able to provide sufficient examples of customer service experience
Airlines also look for candidates with customer service experience. Customer service plays a large role in a Cabin Crew job since you will be constantly dealing with passengers. During your interview, you will almost definitely be asked to give examples of your customer service experience. If you are unable to give your interviewer sufficient examples, you will most likely fail your assessment day.
Before your assessment day you should make a list of every example you can think of! You could’ve gained customer service experience when working in a shop or during some type of voluntary or even school activity.
Poor interpersonal or social skills
Have you ever attended a Cabin Crew assessment day? What was your experience like? I’d love to hear from you, please leave your comments in the box below.
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