Being a member of Cabin Crew means you will have a job that involves many different tasks and responsibilities. Every day will be different – you won’t know who or what you’ll encounter. What do Cabin Crew do at work every day?
As Cabin Crew your main responsibility will be ensuring the safety of all passengers on board the aircraft. You will need to maintain safe operating procedures and a good standard of customer service – making sure that passengers are both safe and comfortable during their flight. You may also need to deal with any emergency situations that may arise.
Maintaining safe operating procedures
As Cabin Crew, there are several safe operating procedures that you will need to carry out during every flight. For example, you will need to carry out Cabin Crew checks, which involves pre-flight equipment checks and security checks to ensure safety equipment is present and in the right place. You will also need to carry out cabin secure to ensure the cabin is secure for take-off.
Before take-off passengers are required to watch a safety demonstration – you may have to manually conduct the safety demonstration yourself, or a video may be shown instead.
At some point, you may have to deal with an emergency procedure. An emergency may arise on the plane that affects the aircraft itself and all the passengers on board, such as smoke in the cabin, turbulence and dangerous goods on board. If a situation like this occurs, you would need to reassure the passengers as much as possible.
You may also have to deal with individual medical emergencies, such as someone choking or fainting, and give out first aid if necessary.
Customer service plays a large role in a job as Cabin Crew since you will be dealing with passengers all the time, during every flight. For example, during the boarding and disembarking of passengers, during the bar and meal service and tax and duty-free.
Pre-and post-flight Cabin Crew duties
You are also required to attend a pre-flight briefing. Before this you will need to sign in and check for any roster changes. During the briefing, red notices are discussed, uniform is assessed, crew members are introduced to each other, and any relevant information to the flight is discussed.
The manager will then deem you fit to fly, by carrying out verbal questioning of crew notices, safety, security, and aviation medicine.
You will also be required to participate in a post-flight briefing, which typically involves feedback relating to on-board situations and issues, counting of bar monies, documentation, Cabin Crew assessment, night stop information, and general feedback.
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